Define the decision
Clarify the business question, the decision owner, current assumptions, constraints and what would change as a result of the evidence.
Output: Decision statement + uncertainty mapWe start with the decision you need to make, identify what is genuinely uncertain, then design research, analysis and recommendations around that decision—not the other way around.
The depth of each stage changes with the size of the decision, but the logic stays consistent.
Clarify the business question, the decision owner, current assumptions, constraints and what would change as a result of the evidence.
Output: Decision statement + uncertainty mapSelect the audience, research methods, screening criteria, questions, comparison points, evidence sources and quality controls.
Output: Research design + evidence planExecute the agreed surveys, interviews, tests, desk research, competitor mapping or other study methods.
Output: Structured primary + secondary evidenceSeparate strong patterns from noise, compare segments, identify contradictions and record study limitations.
Output: Findings + implications + confidenceTranslate the evidence into choices: proceed, refine, reposition, reprioritise, test further or stop.
Output: Recommendation + action prioritiesWhere useful, retest after a launch, campaign, product change, market-entry step or strategic intervention.
Output: Learning loop + next decisionA market-size question, a pricing question and a customer-experience problem should not be answered with the same research design.
Official data, public reports, category information and credible external sources.
Structured survey data for patterns, comparisons and measurable signals.
Interviews and open-ended evidence to understand motivations and objections.
Product, website, app or buying-journey observation and testing.
Offers, pricing, positioning, distribution, communication and public customer response.
Operational constraints, margins, channel realities and execution considerations shared by the business.
Not every business question requires a large research programme.
One tightly defined issue such as audience, concept, pricing, conversion or positioning.
Narrow question · faster scopeA broader evidence programme covering multiple related questions and a structured decision report.
Multiple methods · deeper analysisResearch connected to positioning, GTM, brand, channel, acquisition or expansion recommendations.
Evidence + commercial directionRecurring customer, campaign, brand or market measurement where conditions change over time.
Track · learn · improveThe more clearly the business can explain the decision, constraints and existing evidence, the more focused the study can become.